Refund and Returns Policy

Overview

We want you to be happy with your purchase. If for any reason you are not satisfied, you may request a return within 14 days of delivery.

After 14 days from the date of purchase, unfortunately we cannot offer a refund or exchange.

Eligibility for Returns

To be eligible for a return:

The item must be unused, unworn, and in the same condition as received
The item must be in its original packaging
Proof of purchase (receipt or order confirmation) is required

Non-Returnable Items

The following items are not eligible for return:

Gift cards
Downloadable or digital products
Personal care or hygiene items (for health and safety reasons)
Items damaged due to misuse or normal wear and tear

Partial Refunds (if applicable)

Partial refunds may be granted if:

The item shows signs of use
The item is not in its original condition
Parts are missing not due to our error
The item is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund.

If approved, your refund will be processed and automatically applied to your original payment method (card, Revolut, etc.) within a few working days, depending on your payment provider.

Late or Missing Refunds

If you have not received your refund:

Check your bank account again
Contact your card provider or payment service (processing times may vary)
Contact your bank

If you’ve done all of the above and still have not received your refund, please contact us at:
{support@email.com}

Sale Items

Only regular-priced items are eligible for refunds.
Sale or discounted items are non-refundable, unless faulty.

Exchanges

We only replace items if they are defective or damaged.
If you need an exchange for the same item, please contact us at:
{support@email.com}

Gifts

If the item was marked as a gift and shipped directly to you, you will receive a gift credit once the return is approved.

If the item was not marked as a gift, the refund will be issued to the original purchaser.

Shipping returns

To return your product, please contact us first at {support@email.com} to receive return instructions.

You are responsible for return shipping costs
Shipping costs are non-refundable
For higher-value items, we recommend using a trackable shipping service

We cannot guarantee receipt of returned items without tracking.